Refund policy

What is your return policy?

Items from the “Wholesaler Only” and “Legacy Collection (Above $100)” categories are generally non-returnable. Other returns are evaluated case-by-case.

What if my crystal arrives damaged?

All of our packages are insured and we offer FULL REFUND GUARANTEE if the products are damaged during transit. Contact us immediately if you find your products got damaged upon taking delivery. We will make it right.  

How long do refunds take?

Once a return is approved and inspected, refunds are issued to the original payment method, usually within 1 business day (bank processing may take longer).