Welcome to your ultimate resource for Frequently Asked Questions! At Art Deco Crystals, we understand the mystique surrounding the world of crystals, and we’re here to make it accessible to everyone.
This guide is designed to simplify your shopping experience, enhance your knowledge about our products, and connect you with our passionate crystal-loving community. Whether you're a seasoned collector or a curious newbie, our FAQ ensures you have all the information you need at your fingertips.
1. About Us & Authenticity
Who are the founders of Art Deco Crystals?
We are Zee and Carla. We started with live auctions on Whatnot and grew into doing Live Auctions on TikTok and this online store. We personally select and package all of the pieces.
Are your crystals real / natural?
Yes. We source genuine natural crystals and minerals, primarily from Donghai, China (a major crystal and carving center). We do not sell glass or plastic imitations. Any treatments (if applicable) will be noted in the product description.
Where do the crystal products come from?
Most of our hand-carved pieces (butterflies, hearts, skulls, etc.) are crafted in the Donghai region. We go on sourcing trips there every month and you can check out our latest trip on our TikTok or Instagram Account: zee.the.crystal.guy.
Do I receive the exact piece shown in the photos?
Yes — the photos show the actual item you will receive (or a very close representative if noted otherwise). Sizes and weights are listed in every title and description.
2. Shipping & Delivery
How much does shipping cost?
Discounted shipping starts at $6 per 1.5 lb via SF Express. Free shipping on orders over $200. Exact cost is calculated at checkout based on overall product weight excluding packaging.
How long does shipping take?
Orders ship within 24 hours. Typical delivery to the United States is 7–12 business days. Major cities delivery could be faster around 4-5 business days.
Do I have to pay customs or import fees?
No. We use DDP (Delivered Duty Paid) shipping for all destinations, so you should NOT face unexpected customs charges.
How is the package protected?
Crystals are fragile. We pack carefully with protective materials. If anything arrives damaged, contact us immediately with photos.
Can I track my order?
Yes. You will receive tracking information once the package ships.
3. Returns, Refunds & Damages
What is your return policy?
Items from the “Wholesaler Only” and “Legacy Collection (Above $100)” categories are generally non-returnable. Other returns are evaluated case-by-case.
What if my crystal arrives damaged?
All of our packages are insured and we offer FULL REFUND GUARANTEE if the products are damaged during transit. Contact us immediately if you find your products got damaged upon taking delivery. We will make it right.
How long do refunds take?
Once a return is approved and inspected, refunds are issued to the original payment method, usually within 1 business day (bank processing may take longer).
4. Products & Care
What does “UV-reactive” mean?
Some stones (such as Yooperlite pieces) glow under 365nm UV/black light. This is a natural property of the mineral.
How should I care for my crystal carvings?
Avoid extreme temperature changes, harsh chemicals, and prolonged direct sunlight for some stones. Dust gently with a soft cloth. Specific care tips can be added per material if needed.
5. Contact & Support
How can I contact you?
• WhatsApp chat (available on the site)
• Email: art.deco.crystals@gmail.com
• Phone: +1(818)266-6179 | +86 183-5189-4104
We aim to reply as quickly as possible.
Don’t miss out on the opportunity to empower your crystal journey with the right information and support. Dive into our guide, become part of our community, and start discovering the magic of crystals today!